superseeder.eu review - very bad experience

[SeedMonster]

Name: Dedicated - France (Online) - Zrom 1Gbps Full Duplex (upto 1Gbps)
Speed: 1Gbps
Support: Fast but unprofessional attitude
GUI: ruTorrent
Speed of GUI: slow to moderate
Package:Zrom
Price: $17.00 USD
Addons:
Client over HTTPS (SSL) $2 one time fee
FTP - Secure TLS + FireFox $3 one time fee
Overall rating: 3/10
TLDR: Look elsewhere if you want a trustworthy service with a dependable and professional attitude.

Lardo from Seedroots will always be my comparison of exceptional service and professionalism, may he rest in peace.

Starting from the beginning.

I signed up with superseeder.eu as an alternative to seedroots after Lardo passed away.
Price was $2 more a month for the same torrent speed and service but without SFTP.
I was willing to give it a try.

First few days of service were okay, rutorrent download speeds as expected if not excellent, and ftp download speeds was slower than seedroots SFTP.

I ended up later having access issues where rutorrent and FTP login would time out, I made a ticket, response was fast but said there was no issue, after his response I had access again.

The issue of time out persisted randomly, made a new ticket iirc, made a comment here and then he privately messaged me about it, understandable, but he then started to get a bit rude over the fact I complained publicly here. But he then setup SFTP free of charge. That was nice.

Still there were time out issues, I checked the hops via tracert and did some troubleshooting, nothing on my end was indicating contributing to the issue.

I decided to deactivate the automatic renewal and just ride the service out to the end of the month as I paid for.

I should still have over 1 week of service left at the time of writing this review, but I found he disabled my account and server when I went to login today.. and it appears it's been that way for a few days.

I messaged him and opened a paypal dispute (not a claim), as this was highly unprofessional and inappropriate behavior to cancel my service just over half way through.
I did follow his TOS, and only used private trackers.

His response about this was... well... not at all what I was expecting.
He told me I had nothing but complaints since day one (not really) and that I didn't say thank you for effort (I did)
said he didn't like my attitude (what?)
said he didn't owe me anything (so that money I paid was a donation?)
it was a mistake to sell me anything
etc etc....
basically it read as an emotional outburst, not a professional response.

This is a prime example of how NOT to conduct customer service or treat your customers.
I've been around for a while.. since BBS days and trading floppies... I'm not a spring chicken.


There's many other seedbox providers with good reviews here.
Pick another one besides superseeder.eu

[MrG.A]

LOL if you're here just to bash , anyway
bit funny we got Overall rating: 3/10 ;)


funny that instead accept partial refund & move on
u rushed open dispute, bash all over, keep moaning like it's the end of the world..
Zero proportion ..

that all u cared & that is the attitude you "don't" like us telling u ..
"It's guys like this I want to avoid."


all u care is the money anyway & each coin has 2 sides ..recall that

so i'm glad u post that,
in some comments you're correct & i was wrong , at least i admit
in some seems u have zero KB nor clue how stuff really works

we done by far all we can to help
tho u can say whatever to whoever u wish, in one real fact u can't really debate
no issue with the server.never was

but the easy part is always to blame sth/someone

hmm..who that will be ?! maybe you / your end --> being blocked etc / your home line etc etc ..
rhetorical Q...

let ppl read what u think not just about us
again this is the attitude we faced with u

http://www.torrent-invites.com/seedbox-discussions/301738-recommendations-seedroots-customer-2.html

seems u ain't anyway happy from , anyone ;)
u bashed seedbox.io as well --> why wouldn't u ?!
cause this is u, as a person.
and we identified that quite fast

yes i remind u this is ours bizz / ours rules we can do whatever we think is right
we owe u nothing . money won't buy me so don't get wrong here
if u think the "client always right" = it's so old fashioned attitude
no the client ain't always right & you're a good case to show that ..


On the contrary, we usually not even bother sell to / handle with ppl having attitude like yours
"that thinks he knows better"

i doubt u even have the KB how to really config a server
moreover , sort issues, not just by "copy\paste" them .. on your own
else u wouldn't bother post for SR replacements ...as u have zero clue it seems .

so ofc u gonna blame someone ..

but u think with money u can say nor do whatever u wish

not with us. Mr
never happened nor gonana happen
i prefer , exactly, how it was in your case to lose money (recall we paid for the server it ain't free ;)
& say in respectful way
farewell..

last thing to clarify as u also started talking on "behalf us "

"You've disabled my account and server just because I didn't continue for April?!"

Do not flatter yourself
even if all was k we --> again not u --> decided we don't want u as a client
not a biggy as u rushed to bash over here

move on & get a life ..

[SeedMonster]

LOL if you're here just to bash , anyway
bit funny we got Overall rating: 3/10 ;)


funny that instead accept partial refund & move on
u rushed open dispute, bash all over, keep moaning like it's the end of the world..
Zero proportion ..

that all u cared & that is the attitude you "don't" like us telling u ..
"It's guys like this I want to avoid."


all u care is the money anyway & each coin has 2 sides ..recall that

so i'm glad u post that,
in some comments you're correct & i was wrong , at least i admit
in some seems u have zero KB nor clue how stuff really works

we done by far all we can to help
tho u can say whatever to whoever u wish, in one real fact u can't really debate
no issue with the server.never was

but the easy part is always to blame sth/someone

hmm..who that will be ?! maybe you / your end --> being blocked etc / your home line etc etc ..
rhetorical Q...

let ppl read what u think not just about us
again this is the attitude we faced with u

http://www.torrent-invites.com/seedbox-discussions/301738-recommendations-seedroots-customer-2.html

seems u ain't anyway happy from , anyone ;)
u bashed seedbox.io as well --> why wouldn't u ?!
cause this is u, as a person.
and we identified that quite fast

yes i remind u this is ours bizz / ours rules we can do whatever we think is right
we owe u nothing . money won't buy me so don't get wrong here
if u think the "client always right" = it's so old fashioned attitude
no the client ain't always right & you're a good case to show that ..


On the contrary, we usually not even bother sell to / handle with ppl having attitude like yours
"that thinks he knows better"

i doubt u even have the KB how to really config a server
moreover , sort issues, not just by "copy\paste" them .. on your own
else u wouldn't bother post for SR replacements ...as u have zero clue it seems .

so ofc u gonna blame someone ..

but u think with money u can say nor do whatever u wish

not with us. Mr
never happened nor gonana happen
i prefer , exactly, how it was in your case to lose money (recall we paid for the server it ain't free ;)
& say in respectful way
farewell..

last thing to clarify as u also started talking on "behalf us "

"You've disabled my account and server just because I didn't continue for April?!"

Do not flatter yourself
even if all was k we --> again not u --> decided we don't want u as a client
not a biggy as u rushed to bash over here

move on & get a life ..

This proves my point about unprofessionalism.

My recommendation stands to avoid this provider.

[MrG.A]

Ye we got that we ain't Pro, we are so bad , we're the Evil itself & u can continue picking any negative word u have in your vocabulary, also ppl got your point, as well
just if i were u i wouldn't recycle myself, as atm you're nothing but pathetic & obsessive..

nice u think you're "right"
but lets see now if you're smart , to simply take the partial refund, offered long time ago
as till now u still refused, ego ha..

now read my lips & take ours advice , free of charge , just a tip from ours experience (over 9 years running this bizz)
tho u hate us & u won't listen ..i can surely live with that, trust me.

** in some point i'm gonna end this & can assure u personally 2 things :

1.u won't even get what was initially offered . you're prob now. deal with PP not with us anymore.
2.once u started bashing me in person, as a person & my personality & post personal txt between us 2..
be my guest , just recall ..
what comes around, surely goes,around .

[MENTION=68633]MrG.A[/MENTION] if you can not handle criticism may I suggest that you stop posting your services on this Forum. I will not having you directly attacking and insulting anyone on this Forum, do it again and you will be Banned without any further warning. I am basically out of patience with you at this point.