I've been with these guys for a few months, speeds not great but bearable, but took WEEKS to set up, I was promised a free upgrade for my patience...that never happened, received downright abusive emails when I tried to chase them up, the final straw came yesterday following a mass email giving customers dire warnings about the dangers of straying over their space allocations.
I suggested a simple email to people that go over their allocation would suffice, and also if they could make it easier to check their remaining/used space it would save a lot of trouble...seemed logical to me....they also went on a rave about upping from public trackers...such as TORRENTLEECH????
this is their response...
Lets see we are the biggest host on the planet with more servers the all other hosts combined. 25-35 new clients daily and lost 1 client in the past month. Our support is the best out there and we are building a seed cloud that will put the rest out of business. So the other hosts do nothing and don’t give a shit about their clients and we bend over backwards for ours. I think its safe to say when a asshole like you comes along we can honestly say we don’t need that person as a client. Guess what? You are no longer a paying client, your account is being closed and your last payment refunded.
Ahs nothing to do with disagree your points were stupid and all you did was BASH and that’s against the forum rules. If you had any brains you would've read that the area in your client account is not complete because it uses the central database for Pro Manager, everyone else knows that but you. Also how the fuck could you NOT know how much space your ordered? You're a moron. And thirdly the torrentleech tracker was an honest mistake and I removed it and apologized. So fu*k you asshole.
And I am the owner and I say goodbye because I have it like that. I pay for the fu*kin’ servers not you.
Gary
So there we have a fine example of CUTorrent's amazing customer service, it seems "Gary" forgets he does indeed pay for the servers...but it is with OUR money!
This wasn't the end of their tirade either, more emails ranging from abusive like the above to attempts at sarcasm followed and were ignored by me over the next hour or two, its always good to see the sort of people you deal with, apologies for the profanity i've edited the worst of it...i think they should be called "FU-Torrents"
I suggested a simple email to people that go over their allocation would suffice, and also if they could make it easier to check their remaining/used space it would save a lot of trouble...seemed logical to me....they also went on a rave about upping from public trackers...such as TORRENTLEECH????
this is their response...
Lets see we are the biggest host on the planet with more servers the all other hosts combined. 25-35 new clients daily and lost 1 client in the past month. Our support is the best out there and we are building a seed cloud that will put the rest out of business. So the other hosts do nothing and don’t give a shit about their clients and we bend over backwards for ours. I think its safe to say when a asshole like you comes along we can honestly say we don’t need that person as a client. Guess what? You are no longer a paying client, your account is being closed and your last payment refunded.
Ahs nothing to do with disagree your points were stupid and all you did was BASH and that’s against the forum rules. If you had any brains you would've read that the area in your client account is not complete because it uses the central database for Pro Manager, everyone else knows that but you. Also how the fuck could you NOT know how much space your ordered? You're a moron. And thirdly the torrentleech tracker was an honest mistake and I removed it and apologized. So fu*k you asshole.
And I am the owner and I say goodbye because I have it like that. I pay for the fu*kin’ servers not you.
Gary
So there we have a fine example of CUTorrent's amazing customer service, it seems "Gary" forgets he does indeed pay for the servers...but it is with OUR money!
This wasn't the end of their tirade either, more emails ranging from abusive like the above to attempts at sarcasm followed and were ignored by me over the next hour or two, its always good to see the sort of people you deal with, apologies for the profanity i've edited the worst of it...i think they should be called "FU-Torrents"

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