Thread: Seedmonster.net

@ raul: promo availed, invoice paid, just waiting for the box :) and of course it's one of your boxes and I'm surprised that you are surprised :) you are doing a great job providing these boxes for amazing prices

Name: SeedMonster - Home
Speed: 100 / 100 unmetered
Support: 9/10 (once I waited for box more than 24h)
GUI: ruTorrent 3.2
Speed of GUI: 10/10
Package: SMQ3000 (I guess - don't remember)
Price: $19.99 (I remember that I paid 19.99 but it was different plan than current plans)
Overall rating: 10/10

So far I've used seedboxes for 4 months and for 3 months (not in row as it's not necessary for me) it was seedboxes from Seedmonster. My first seedbox in my life was quite cheap and to be honest even cheaper than Seedmonster but I had some problems, few offline days and eventually the company stopped to exist and I don't even remember their name. So I was curious how the quality would be but I think I've found my lifetime box provider. Speeds were amazing (the maximum I achieved was 57 MB/s http://image.torrent-invites.com/images/695wootwoot.png ) , box was up the whole month I built some nice buffers @ SCC, TL and BCG :) . I didn't use FTP for download but when I was downloading files thru Firefox I managed to fully use my poor home line (2 MB/s download = 250 kB/s) . I hope it's enough :)

Name: SeedMonster - Home
Speed: 9/10 - Have seen max download/upload speeds at 10mb/s.
GUI: 10/10 - ruTorrent with Oblivion theme.
Support: 9/10 (72h setup time, but well you are warned of that before ordering)
Speed of GUI: 10/10
Package: SM - Q1000
Price: $13.99 (-10% with promo offer)
Overall rating: 9/10

This is my second box (after a bad vps experience), and my first box from SeedMonster, so I was a bit concerned on which provider to go with. And i must say I'm very happy with this box. The box is great, good speed (well dependent of the number of seeds/peers). The 72h setup time (where some other provider get instant/24h setup time) is the only downside I can find, but you are warned before ordering and in the confirmation mail.

I highly recommend.

Name: SeedMonster - Home
Speed: ? - Have not been able to use the seedbox
GUI: ? - Have not been able to access GUI
Support: 0/10 Lodged 2 support tickets and have not received a single reply
Speed of GUI: ? - Have not been able to access GUI
Package: SM - Q2000
Price: $16.99 (-10% with promo offer)
Overall rating: 0/10

This is my first experience using a seedbox.
I have been waiting 84+ hours now for the setup of the seedbox although the website states it would take 72 hours maximum.
Two queries I lodged with support have not been answered.

At the moment I am very unhappy with the service provided to me.

Name: Seedmonster (SeedMonster - Home)
Speed : 8/10 ( I have seen few other boxes that are better)
GUI: rtorrent v3.2 (10/10)
Support: 7/10
Package:SM-Q4000

I have been using seedmonster for more than one year and overall I am satisfied.

Pros:
99.9% uptime. Speed as promised

Cons:
Customer support takes minimum 12 hrs to reply.

For one year I have been using their service its gone down 2 time, today being the second. Raised a ticket. Will update on the time taken for response

---------- Post added 10-23-2011 at 09:35 AM ---------- Previous post was 10-22-2011 at 01:21 PM ----------

Seedmonster just moved to new servers. over 5 Hours of downtime.
After 5 Hours they sent me the new slot info. But the new servers are completely misconfigured. I could not login to FTP or HTTP with the login details provided. Have mailed them about the issue over 13 hrs ago, still no response. Worst customer support from seedmonster till date.

llhName: SeedMonster - Home
Speed: 9/10
GUI:rtorrent
Support: 0/10


Package: SM - Q2000
Price: $16.99 +1.3$ for deluge and server location luxomberg
Overall rating: 4/10

This is my first experience using a seedbox.
I have been waiting 72 hours now for the setup of the seedbox
and guess what when i received the seedbox found it rtorrent not deluge as request and server location france not luxomberg
Two queries I lodged with support and tell them about what i get have not been answered !
At the moment I am very unhappy with the service provided to me. yeah the situation some thing like Aaazo and now i have a problem wih my seedbox and no support tata really I'm disapointed this is my first time to but a seedbox and that happen :(

Edit :

After weekend I didn't know that support in weekend :) raul answered me and do what he should to do and he give me almost what i want in a little time and every thing is fine now

Speed: 9/10
GUI:Deluge
Support: 8/10
Speed of GUI: 10/10
Package: SM - Q2000
Price: $16.99 +1.3$ for deluge and server location luxomberg
Overall rating: 8.5/10

and I'm very thankful to you raul
now I'm happy :)

Name: SeedMonster - Home
Speed: ?/10 -
GUI: ?/10 - ruTorrent (Default)
Support: 1/10 (120 Hours and still waiting)
Speed of GUI: ?/10
Package: SM - Q2000
Price: $15.29 (-10% with promo offer)
Overall rating: 1/10

This is my very first seedbox subscription ever and so far it has been very disappointing to say the least. It has been approximately 5 days when I signed up and they took my payment from PayPal within 5 minutes. I sent a support ticket at about 72 hours of waiting, stating what is going on and if there are any issues. On their website advertisement it says 24 Hours setup and now i have been waiting at 120 hours and counting. I finally received a reply on my ticket by a guy name Samad at about a day after i sent the ticket. I will copy and paste directly his message:

Well, it has been a day over the "few hours" they promise to set me up, and still nothing. I am very upset about this for my first time experience. This is just terrible business. I was even thinking of upgrading to a higher storage subscription if everything would had gone so well. Ugh....

Samad Staff

08/01/2012 04:45

Good day,

We will be receiving a new server in a few hours, we will set it up and assign your login details to you. Your billing date will be changed to when we deliver the box. Thank you for your co-operation in this matter.

Ticket set to on hold.

Best Regards,
Samad

---------- Post added 01-10-2012 at 01:06 AM ---------- Previous post was 01-09-2012 at 11:03 AM ----------

*EDIT*

Name: SeedMonster - Home
Speed: ?/10 -
GUI: ?/10 - ruTorrent (Default)
Support: 0/10 (120 Hours and still waiting)
Speed of GUI: ?/10
Package: SM - Q2000
Price: $15.29 (-10% with promo offer)
Overall rating: 0/10


Well, its been nearing 144 Hours for the wait now and still no feedback from support or anybody. I sent another ticket for refund and also sent a dispute ticket with PayPal for a refund from Raul. I hope they don't give me any grief about giving my money back for non-service and neglect. I cannot recommend this provider. Horrible support, feedback and what seems like false advertisement. I will look for other reputable providers. I wish i had stumbled upon TI first before actually making a purchase from Seedmonster.net, i learned my lesson well and now i will be very very careful in choosing a reputable and reliable service.

Name: SeedMonster - Home
Speed: 7/10 -
GUI: 7/10 - ruTorrent (Default)
Support: 2/10 (Hopefully they improve on response time)
Speed of GUI: 7/10
Package: SM - Q2000
Price: $15.29 (-10% with promo offer)
Overall rating: 4/10


Update Review:

I was emailed by Raul a couple of days ago. I was given compensation for my frustration and they quickly set up my box. After trying it for a couple of days, the speed has been what i had expected. The speed of the GUI, while not the fastest compared to my own client, it was fast enough to upload torrents. There's not much plugins for viewing information statistics such as disk usage, or speed history etc., nonetheless everything has been pretty stable. I have had no errors or any other technical issues yet, so there is no need to contact support for any technical problem. Raul emailed me detailed instructions on how to properly delete files from the box and all the other important information regarding my account. I am a pleased customer right now.... I just hope i don't get any technical problems in the future as i dread again trying to open another ticket to get support. Hopefully seedmonster.net can really improve on their much needed support response aspect, and if they can provide more detailed types of service, and what you get and other options for their advertisement in their website, like what they have in whatbox.ca ,then they would they would get more recommendations. I will create a follow up review after a month.

well so far im in love with the download speeds but my upload speeds are bothering me. its only been a few hours that i have had it so i will wait it out.

this pic shows the highest up speeds ive seen it go

been 3 days still didnt get my login for seedbox? and i thought all these reviews were real... oh well.. you do refund money dont you? @raul