Thread: Seedbox support, for ECH3LON's GA

Hey buds,

Some of you guys sometimes run into some pretty small errors and sometimes more critical ones. Please use this thread as a way to contact Me and KPH services.



This is how your reply should look

What seed-box? State the provider and the seed-box number (The number only applies to KPH. it is found in the url)
Your problem: Include error information and or screenshots
Any other concerns

Hi KliR0

I'll ask our support team to look at the box.
The error is usually nothing to worry about but it happens when the memory/ram is struggling to write the incoming data to the disk.
It won't do any harm and will come and go now and then or once the download has finished.

Originally Posted by KliR0

Problem: I get this error on tracker status at general.-> Storage error: [File chunk write error: Cannot allocate memory.]
I have loaded 4 torrents and i get this error at all of them.What should i do in order to fix it?
Thanks!

This is a common error and it shouldn't prevent your torrents from working. However it will affect their speed. In the majority of cases it is caused by a kernel memory map overflow. What does that mean? Well basically.. your torrent software ran out of memory space to keep track of where all the torrent pieces were and has to slow down to compensate.

The good news is that it is usually easy to fix. If you are using rutorrent, your vendor can adjust that max_memory_usage setting in rtorrent.rc to a higher amount for you and that will usually resolve this error. The default settings are often way too low. A good setting is probably in the 3000M area. This setting refers to mapped memory, so 3000M is valid even if the seedbox has less physical memory e.g. 3000M still works fine for a 2G box.

Hi KliR0
You won't be able to access of change the settings as its not something a customer can change.
Our support team have said they adjusted the settings but i'll ask them to look into it some more.

Regards
KPH Services

*EDIT*
This should now be fixed - Can you confirm ?

Originally Posted by shaggy11

seedstuff.ca seedbox Provider: ECH3LON

I have one problem with a seedbox.I downloaded a torrent 15 gb and when the torrent was 55% I see this error" Storage error: [File chunk write error: Cannot allocate memory.]"
What is the problem?

Shaggy11, I will ask seedstuff to play around with the memory setting. But here is what I wanted you to read.
Cheers :)

Originally Posted by Copper

This is a common error and it shouldn't prevent your torrents from working. However it will affect their speed. In the majority of cases it is caused by a kernel memory map overflow. What does that mean? Well basically.. your torrent software ran out of memory space to keep track of where all the torrent pieces were and has to slow down to compensate.

The good news is that it is usually easy to fix. If you are using rutorrent, your vendor can adjust that max_memory_usage setting in rtorrent.rc to a higher amount for you and that will usually resolve this error. The default settings are often way too low. A good setting is probably in the 3000M area. This setting refers to mapped memory, so 3000M is valid even if the seedbox has less physical memory e.g. 3000M still works fine for a 2G box.