Thread: Some important info for sidekick users...

Everyone is aware of the global sidekick outage that T-Mobile experienced on friday october the 2nd. Lots of things have been said about it, some of them true, some of them not.

It's true that what caused the outage was a Danger (a subsidiary of Microsoft) servers disruption. Danger develops sidekick OS and provides T-Mobile the Internet gateway and the user accounts hosting on their own servers. For some reason there's only one Danger servers center that provides the service for all SK users nationwide.

It's not true that every sidekick user will get $100 as a compensation. Only the ones that experienced permanent data loss on their personal information, mainly contacts.

It's not true that Danger/Microsoft will be able to recover 100% of the information for every user. The most optimistic estimations are around 80%.

Until today, Microsoft refused to reveal the cause of the Danger servers disruption, even to T-Moile.

It's true that all of the postpaid SK accounts will get a credit for the SK data feature for the whole month, and prepaid accounts will get $1 per day of SK service outage.



It's true that every customer that has a sidekick and wants to cancel his service can do it without having to pay the early termination fee, at least until october 27th.

It's true that the sidekick DO HAVE the technical capability of storing the contacts on the phone's memory without the need of a data feature but thiscapability has been restricted on purpose by T-Mobile .

it's true that the recovered contacts information will start being restored on monday 8 AM PT.


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