I registered an account but did not receive the confirmation e-mail!
There are known issues with hotmail. Get a real email service like yahoo or gmail instead. Those 2 work fine.
I've lost my user name or password! Can you send it to me?
Please use
this form to have the login details mailed back to you.
Can you rename my account?
Contact Staff to get your account renamed.
Can you delete my (confirmed) account?
Active accounts will only be disabled. You won't get another chance to come back.
So, what's MY ratio?
Click on your
profile, then on your user name (at the top).
It's important to distinguish between your overall ratio and the individual ratio on each torrent you may be seeding or leeching. The overall ratio takes into account the total uploaded and downloaded from your account since you joined the site. The individual ratio takes into account those values for each torrent.
You may see two symbols instead of a number: "Inf.", which is just an abbreviation for Infinity, and means that you have downloaded 0 bytes while uploading a non-zero amount (ul/dl becomes infinity); "---", which should be read as "non-available", and shows up when you have both downloaded and uploaded 0 bytes (ul/dl = 0/0 which is an indeterminate amount).
Why is my IP displayed on my details page?
Only you and the site moderators can view your IP address and email. Regular users do not see that information.
Help! I cannot login!? (a.k.a. Login of Death)
This problem sometimes occurs with MSIE. Close all Internet Explorer windows and open Internet Options in the control panel. Click the Delete Cookies button. You should now be able to login.
My IP address is dynamic. How do I stay logged in?
On your
Profile, make sure your 'Login Type' is set to normal. If your IP changes mid-session, you will remain logged in.
Why am I listed as not connectable? (And why should I care?)
The tracker has determined that you are firewalled or NATed and cannot accept incoming connections.
This means that other peers in the swarm will be unable to connect to you, only you to them. Even worse, if two peers are both in this state they will not be able to connect at all. This has obviously a detrimental effect on the overall speed.
The way to solve the problem involves opening the ports used for incoming connections. Information on the subject can be found at
PortForward.
What are the different user classes?
User The default class of new members. After joining the site, new members can only leech 3 torrents at a time. After 2 weeks from the date of join, users can then leech 10 torrents at a time.
Power User Power users are able to leech 50 torrents at a time. Has full request privileges.
Extreme User Extreme users are able to leech 100 torrents at a time. Has full request privileges.
Has donated €20+ to ThePlace. Immune to disabling for inactivity.
VIP Same privileges as Power User and is considered an outstanding member of ThePlace. Immune to automatic demotion. Can leech 100 torrents at at time (To increase this, just ask).
Other Customised title.
Elite Contributes to ThePlace with uploads of new programs. Can peer 100 torrents at a time (To increase this, just ask).
Moderator Can edit and delete any uploaded torrents. Can also moderate user comments and disable accounts.
Administrator Can do just about anything.
SysOp Can do anything
How does this promotion thing work anyway?
Power User Must have been be a member for at least 4 weeks (28 days), have uploaded at least 25GB and have a ratio at or above 1.05. The promotion is automatic when these conditions are met. One invitation is given upon promotion to Power User.
Note that you will be automatically demoted from this status and your invites removed if your ratio drops below 0.95 at any time.
Extreme User Must have been be a member for at least 8 weeks (60 days), have uploaded at least 60GB and have a ratio at or above 2.05. The promotion is automatic when these conditions are met. Five invitations are given upon promotion to Extreme User.
Note that you will be automatically demoted from this status and your invites removed if your ratio drops below 1.95 at any time.
Just donate €20+, and if you find ANY errors or have questions, send the details and/or question to a Sysop.
VIP Assigned by mods at their discretion to users they feel contribute something special to the site.
Other Conferred by mods at their discretion (not available to Users or Power Users).
Elite Appointed by Admins/SysOp.
Moderator You don't ask us, we'll ask you!
Hey! I've seen Power Users with less than 25GB uploaded!
Power User status can be conferred at staff discretion.
Why can't my friend become a member?
There is a 17,500 user invite limit. When that number is reached we stop accepting new invitees so no new members can join. If the user count drops below 15,500, open signups will automatically resume. Inactive accounts are periodically deleted, so keep trying. (There is no reservation or queuing system, don't ask for that.)
How does this invite thing work anyway?
Invites are given out as follows:
InvitesCriteria
1
Promotion to Power User
2
(
Any User Class) Downloaded > 10 GB and ratio greater than 1.05 (
Invites given every 20 days)
If a signup or invite is not confirmed within 3 days, it is automatically deleted. You also have the option to delete invites by going to your "User details" page and selecting "Given" under "Invites." A table will be generated that displays all the invites you have given. Select "Delete" to delete an unconfirmed invite. All deleted invites will be replaced with an additional invite so do not worry about deleting them.
You can view how many given/available invites by going to your "User details" page and looking at the number next to "Given"/"Available." To invite someone select "Available", enter an email/message on the following page, and press "Invite!" A confirmation email will be sent to the email address you have entered and the person will be given 3 days to confirm it.
Selling invites is STRICTLY prohibited. If you are caught selling invitations to this site, your account will be disabled, you will be banned at the firewall, and ALL of your invitees will be disabled.
How do I add an avatar to my profile?
First, find an image that you like, and that is within the
rules. Then you will have to find a place to host it, such as
Upload-It! or
ImageShack). All that is left to do is copy the URL you were given when uploading it to the avatar field in your
profile.
Please do not make a post just to test your avatar. If everything is alright you'll see it in your
details page.
When are accounts auto-pruned?
- Unparked accounts that haven't visited (read: browsed) the site for 38 days (and are over 28 days old) are pruned. Parked accounts are pruned when 112 days have elapsed since the last recorded activity (read: browsed). Seeding activity does NOT count, you must BROWSE the site. Donators with a star (and ONLY donators with a star) are immune to auto-pruning. Power Users and above are also immune. We regularly clean out accounts with very low share ratios that are subject to the Ratio Watch system.
If your account gets pruned, your stats are gone. Don't ask us to retreive them.
What's a "passkey"?
A passkey is a 32 characters key associated with your account that uniquely identifies you as a ThePlace user. When a .torrent file is downloaded from your account, the passkey is automatically added to the announce URL in the .torrent file.
Make sure you keep your passkey (and by extension, your .torrent files) private at all times!
What's this "Reset passkey" feature in my profile?
You can use this feature to generate a new passkey for you account.
Remember that the passkey uniquely identifies you, therefore if someone would learn it they would be able to leech from your account. Should you suspect your key from being compromised just create a new one.
Note that by using this you will invalidate all the .torrent files that you may have previously downloaded, and will have to download them again.
Donations
If you have a question about donations, refer to this first before contacting the staff!
What are the donations used for?
This site is situated on multiple powerful (lots of RAM, CPU, HDD) dedicated servers to handle gigabytes of http traffic daily. To keep up with these HTTP Requests, we need these servers - but they cost quite a bit of money. We also operate 4
Seedboxes that we place in popular torrent swarms to increase the overall speeds - This means you get your products faster. Simply put, the donations pay for these servers. Without donations, staff would have to foot the bill for the servers themselves. However, this is not something we can afford and ThePlace we love would disappear. We appreciate any voluntary financial help that you can provide and as a "thank you", you receive upload credit.
What can I use to make a donation?
At this moment we only support
Paypal. If you have a Paypal account, you can donate directly to us. If you don't have a Paypal account you can use your Credit Card information to make a one-time Paypal payment (you don't need to create an account!) Refer to Paypal's website
here for more information.
Paypal doesn't support my country, what can I do?
Unfortunately, there isn't much either of us can do about this. Since we only support Paypal donations at this moment we can't offer you any other method to make a donation. Please don't ask. The only suggestion we can do is that you find somebody else in the community that you really trust who is able to make donations and let him/her make the donation for you and transfer the credit back to your account by using the "Contact Staff" button. If you opt for this idea, we take no responsibility for the outcome. Use common sense.
I donated but didn't get any credit!
Depending on the financing source (Credit Card/Paypal balance/Bank account), Paypal might need a couple of days before they have withdrawn the money from your financing source. If this happens, your donation status is shown as "Uncleared" or "Pending" in Paypal. In this stage, the donation has not been transferred to us yet and, therefore, you will not receive your credit. Once the donation is "Completed" on Paypal's side, we get an automatic notification that the donation was successful and you should receive your credits within an hour. If for some reason you do not, please contact a Sysop and we'll take care of it.
You can check the status of the donation from within your Paypal account. Simply login your Paypal account. Click the "Details" button next to the donation (either on the main or the history page). Look for the "Status" line. If the donation is "Uncleared", an estimated clearing date will appear next to it. If it's "Completed" you should have received your credit.
Stats
What bittorrent clients may I use?
We've banned many clients for either putting too much load on our tracker or behaving in non-standard ways. These banned clients include Shareaza, Fando, eDonkey (libtorrent), MLdonkey, Transmission, BitComet (and any client based on it such as BitLord) and CFNetwork. Many older versions of Azureus and uTorrent are banned, mostly for announcing too often.
For a full up-to-date list of which clients can and can't be used, see this/ link.
Some Windows clients we recommend:
<ul>
Azureus (Full-featured; portable; provides very reliable statistics to the tracker.)
uTorrent (Highly Recommended. Uses very little system resources.)
3Likes
LinkBack URL
About LinkBacks
Reply With Quote
by your username!)
