I am with Virgin Media and I've had two letters saying that I have been downloading excessively large amounts of data. It is true, I do download a lot of data as I subscribe to Netflix, have a couple of PS3's and an Xbox!
Basically, I've been told to keep large, non-essential downloads until after 9pm and before 9am. I have done so and my downloading habits have actually calmed quite a lot, I haven't downloaded anything in ages. I have been reading forums and many say that after getting 3 letters they may stop your connection. I am trying my best to behave well and trust me I am.
I have read users complaining that the ISP does not tell them what their Fair Use Policy is and even seeing some users getting letters for downloading a measly 15GB during peak hours (9AM-9PM). I find it incredibly stupid that a company offering fibre optic speeds of up to 120mb doesn't want their users to transfer more than 15gb per day!?
What is considered to be a normal day at mine and most likely thousands of other homes by all members of the household combined.
- 1 Netflix movie (HD), a couple of TV episodes (Animal 24:7 on BBC iPlayer) (5-8GB?)
- Few hours online on Xbox and PS3 (Fifa, COD + Random Demo's or Updates)(1-2GB)
- Light web browsing on this lovely website, Youtube and Facebook. (0-500MB?)
- Phones connected to Wi-Fi (0-20MB?)
There may be other things I missed out but just casual use of my internet brings it out to about 10GB/day. If I happen to watch another movie or download another update I would have gone over the threshold and will be eligible to receive another letter. Virgin say that downloads made during off-peak hours won't count but many users have said that they still received warnings even when all their downloads were made during off-peak hours.
It is all very annoying as I am paying lots for my connection as well as other services which use the internet but I am having to be wary of what I do just in case I go over 15GB which is a very unreasonable amount.
- Are you with Virgin? (Other ISP's)
- Have you had similar issues?
- Have you or anyone you know been cut off as a result of downloading 'excessively'?
Please share your experiences